Customer Service Policy

Contact Us

If you have any questions or concerns about your online order, please contact us M - F, 10AM - 6PM EST. Call: 937-360-5370 or [email protected]

Personal Shopper Services

Our complementary Personal Shopper service provides sales assistance and guidance on Good-Fly NYC merchandise. Our Personal Shopper services include expert style advice based on your preferences, locating your size/color, placing pre-orders, selecting gifts, and other assistance.

Call: 937-360-5370 or email [email protected]

Business hours for the Personal Shopper Service are M - F, 10AM - 6PM EST.

Purchasing Online

Pending product availability, purchases may be made either directly through or with the assistance of our online Personal Shopper service. Online purchases may be made by any client for delivery to an address within the U.S., including Alaska and Hawaii.

For international purchasing and delivery options, please contact our email Online Personal Shopper Service for assistance.

Product Availability

Good-Fly NYC products available for purchase online include jewelry, accessories, and gifts. All products are subject to availability; and we reserve the right to limit the quantity of products we supply, supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. All orders are subject to order and address verification and credit approval. Once your entire order is submitted, you will receive an order confirmation.


Prices displayed on the Good-Fly NYC website are quoted in U.S. dollars. While we use reasonable efforts to provide accurate prices on our website, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we reserve the right to cancel the order.


Good-Fly NYC accepts all methods of payments through PayPal for online purchases and all purchases done through a personal shopper will receive an invoice prior to payment.

The transaction amount will be charged to your credit card immediately upon completing a successful online order. You will receive an order confirmation at that time.

Shipping Online Orders

All online purchases are shipped via USPS Certified Mail which requires a signature. For security reasons, all Good-Fly NYC online purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses that are not available through USPS.

Delivery times may vary depending on shipping locations. When estimating the total delivery time for your purchase, please allow 2 to 3 business days to process your order for shipment and an addition delivery time for your preferred shipping method. Orders are processed and delivered Monday through Friday, excluding holidays.

Good-Fly NYC is not responsible for unanticipated delays, however we will communicate any delays as soon as we become aware of them.

Return and Exchange Policy

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly exchange for another style or issue a merchandise credit for your return of unworn, unwashed merchandise with all tags attached, within 7 business days from the date delivered. Please contact our Personal Shopper via email within 72 hours of receiving merchandise to initiate return process.

All returned merchandise should include the original receipt, packaging, tags, and be in the same condition as when it was received.  Used merchandise cannot be returned unless defective.  No refunds, exchanges or merchandise credit only.

Final Sale Items

The items below are final sale and are not eligible for return or exchange.

All sale items

All custom designed product

Return by Mail

Please note the reason(s) for return and whether you wish to exchange the item(s) or receive credit/refund (depending on the original form of payment), then enclose the return form with the item(s).You may use the shipping carrier of your preference, which is at your own expense. We recommend shipping returned merchandise via FedEx or insured parcel post for tracking purposes and that you request adequate insurance to cover the purchase price of the shipment. Good-Fly NYC will not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen, or mishandled. Please note that shipping costs will not be subject to return. All returns will be issued a merchandise credit for the original sales amount, unless otherwise specified. Any requested exchange item(s), if available, will be sent to you via FedEx ground at no additional cost. Any new orders are subject to Good-Fly NYC having available merchandise on-hand.

Please allow 10-12 business days for us to receive and process your return or exchange. Additional fees may apply for returns and/or exchanges of merchandise. We reserve the right to refuse return of any merchandise that does not meet the above return requirements.