Contact Us
If you have any
questions or concerns about your online order, please contact us M - F, 10AM -
6PM EST. Call: 937-360-5370 or [email protected]
Personal Shopper Services
Our complementary Personal Shopper service provides sales assistance and
guidance on Good-Fly NYC merchandise. Our Personal Shopper services include
expert style advice based on your preferences, locating your size/color,
placing pre-orders, selecting gifts, and other assistance.
Call:
937-360-5370 or email [email protected]
Business hours for the Personal Shopper Service are M - F, 10AM - 6PM EST.
Purchasing Online
Pending product availability, purchases may be made either directly through
shopuniqueurbanrocks.com or with the assistance of our online Personal Shopper
service. Online purchases may be made by any client for delivery to an address
within the U.S., including Alaska and Hawaii.
For international purchasing and delivery options, please contact our email
Online Personal Shopper Service for assistance.
Product Availability
Good-Fly NYC products available for purchase online include jewelry,
accessories, and gifts. All products are subject to availability; and we
reserve the right to limit the quantity of products we supply, supply only part
of an order or to divide up orders. We also reserve the right to alter the
terms or duration of any special offers or sale promotion. All orders are
subject to order and address verification and credit approval. Once your entire
order is submitted, you will receive an order confirmation.
Pricing
Prices displayed on the Good-Fly NYC website are quoted in U.S. dollars.
While we use reasonable efforts to provide accurate prices on our website,
errors may occur. If we discover an error in the price of the merchandise you
have ordered, we will give you the option of reconfirming your order at the
correct price or canceling it. If we are unable to contact you, we reserve the
right to cancel the order.
Payment
Good-Fly NYC accepts all methods of payments through PayPal for online
purchases and all purchases done through a personal shopper will receive an
invoice prior to payment.
The transaction amount will be charged to your credit card immediately upon
completing a successful online order. You will receive an order confirmation at
that time.
Shipping Online Orders
All online purchases are shipped via USPS Certified Mail which requires a
signature. For security reasons, all Good-Fly NYC online purchases will require
an adult signature upon delivery. In addition, purchases may not be shipped to
P.O. boxes or APO/FPO addresses that are not available through USPS.
Delivery times may vary depending on shipping locations. When estimating
the total delivery time for your purchase, please allow 2 to 3 business days to
process your order for shipment and an addition delivery time for your
preferred shipping method. Orders are processed and delivered Monday through
Friday, excluding holidays.
Good-Fly NYC is not responsible for unanticipated delays, however we will
communicate any delays as soon as we become aware of them.
Return and Exchange Policy
We want you to be completely happy with your order. If for any reason you
are not satisfied, we will gladly exchange for another style or issue a
merchandise credit for your return of unworn, unwashed merchandise with all
tags attached, within 7 business days from the date delivered. Please contact
our Personal Shopper via email within 72 hours of receiving merchandise to
initiate return process.
All returned merchandise should include the original receipt, packaging,
tags, and be in the same condition as when it was received. Used merchandise cannot be returned unless
defective. No refunds, exchanges or
merchandise credit only.
Final Sale Items
The items below are final sale and are not eligible for return or exchange.
All sale items
All custom designed product
Return by Mail
Please note the reason(s) for return and whether you wish to exchange the
item(s) or receive credit/refund (depending on the original form of payment),
then enclose the return form with the item(s).You may use the shipping carrier
of your preference, which is at your own expense. We recommend shipping
returned merchandise via FedEx or insured parcel post for tracking purposes and
that you request adequate insurance to cover the purchase price of the
shipment. Good-Fly NYC will not assume responsibility for reimbursement or
compensation in the event that any return package is lost, stolen, or
mishandled. Please note that shipping costs will not be subject to return. All
returns will be issued a merchandise credit for the original sales amount,
unless otherwise specified. Any requested exchange item(s), if available, will
be sent to you via FedEx ground at no additional cost. Any new orders are
subject to Good-Fly NYC having available merchandise on-hand.
Please allow 10-12 business days for us to receive and process your return
or exchange. Additional fees may apply for returns and/or exchanges of
merchandise. We reserve the right to refuse return of any merchandise that does
not meet the above return requirements.